Terms of Service

1. Agreement to Terms and Services

By accessing, registering for, or using ScrapedContact ("Service"), you ("Customer", "You", or "User") agree to be bound by these Terms of Service ("Terms"), together with our Privacy Policy and any other policies referenced herein. These Terms constitute the entire agreement between ScrapedContact, Inc. ("Company", "We", or "Us") and you regarding the use of the Service.

If you do not agree with any part of these Terms, you may not access or use the Service. If you are accessing the Service on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization to these Terms.

By using the Service, you acknowledge that you have read, understood, and agree to be legally bound by all sections of these Terms, including the limitations of liability, indemnification requirements, and dispute resolution provisions.

2. Company Information and Governing Jurisdiction

ScrapedContact, Inc. is a Delaware corporation with principal offices located at:

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles. However, if you are located in the European Union, you may have additional rights under European law, including GDPR protections.

3. Description of Service

ScrapedContact is a subscription-based Business-to-Business (B2B) contact data service that provides verified, professionally-curated email contact information on a monthly subscription basis. The Service is designed for legitimate business prospecting, sales research, and marketing purposes.

The Service includes:

• Monthly delivery of up to 1,000 verified business email contacts (subject to your subscription tier)
• Secure web-based dashboard for accessing, searching, filtering, and exporting contacts
• Advanced filtering capabilities by industry, job title, company size, location, and other professional criteria
• Email-based customer support (response times: business hours for standard inquiries, 24 hours for urgent issues)
• Monthly account usage analytics and reporting
• Access to API documentation for integration (if applicable to your plan)

The Service is provided on an "as-is" basis. We reserve the right to modify, suspend, or discontinue any features of the Service at any time with reasonable notice to active subscribers (minimum 30 days for material changes).

4. Account Registration and Eligibility

4.1 Eligibility Requirements

To use the Service, you must:

• Be at least 18 years of age and have legal capacity to enter into binding agreements
• Not be a person or entity restricted or sanctioned by any government agency
• Not be previously terminated from the Service for violation of these Terms
• Have a legitimate business purpose for accessing B2B contact information
• Be legally authorized to represent the organization on whose behalf you are registering

4.2 Registration Information and Account Security

During registration, you must provide accurate, current, and complete information including:

• Legal name (individual or authorized representative)
• Valid business email address
• Organization/company name
• Accurate billing address

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any security breach. We are not responsible for any losses resulting from unauthorized use of your account if you fail to notify us promptly.

You may not use another person's account without explicit written permission. You may not permit third parties to access the Service through your account credentials. You are responsible for all activity conducted using your account.

4.3 Account Changes

You agree to promptly update your account information to keep it accurate and current. If your organization's legal status changes (e.g., merger, acquisition, closure), you must notify us immediately.

5. Subscription Plans and Billing

5.1 Subscription Plans and Pricing

ScrapedContact offers monthly subscription plans at the following pricing structure:

• Standard Plan: $29 USD per month for 1,000 verified email contacts
• Higher tiers and annual plans may be available - check our pricing page for current offerings

All prices are in US dollars unless otherwise specified. Prices and plans are subject to change with 30 days prior written notice. Price increases will apply to your next billing cycle after notice is provided.

5.2 Billing and Payment Authorization

By providing payment information (credit card, debit card, or other payment method), you authorize us to charge your payment method on a recurring monthly basis according to your subscription plan. Your subscription will automatically renew each billing cycle unless cancelled in accordance with Section 5.4.

You are solely responsible for ensuring your payment information is accurate and kept current. If your payment method fails or is declined, we may suspend your access to the Service until payment is received. We may also attempt payment recovery through other means. Any fees charged for failed payments are your responsibility.

We use PCI-DSS compliant third-party payment processors. We do not store full credit card details on our servers. Your payment information is encrypted and transmitted securely.

5.3 Price Changes and Notification

We reserve the right to modify subscription fees. Any price increases will be communicated to you by email at least 30 days in advance and will take effect at your next billing cycle. Your continued use of the Service after receiving notice of a price change constitutes acceptance of the new price. If you do not accept the new pricing, you may cancel your subscription before the price change takes effect under Section 5.4.

5.4 Subscription Cancellation and Renewal

You may cancel your subscription at any time through your account dashboard or by sending a cancellation request to support@scrapedcontact.com. Cancellation takes effect at the end of your current billing period. You will retain full access to the Service until the end of your paid billing period.

There are no long-term contracts or cancellation fees. After cancellation, your account and data will be retained for 90 days, after which your account will be subject to deletion in accordance with our data retention policy.

5.5 Taxes

All pricing excludes applicable sales tax, value-added tax (VAT), goods and services tax (GST), or similar taxes unless explicitly included. You are responsible for payment of all applicable taxes based on your jurisdiction. If you provide a valid tax exemption certificate, we will apply the appropriate adjustments to your billing.

6. Refund Policy

6.1 Money-Back Guarantee

We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied with the Service quality within the first 7 days of your initial subscription, you may request a full refund of your subscription fee.

To qualify for the 7-day guarantee:

• Your request must be submitted within 7 calendar days of your initial subscription date
• You must include a detailed explanation of why you are unsatisfied with the Service
• The refund covers only the initial subscription fee, not any additional services or plan upgrades

6.2 Refund Limitations After Initial Period

After the initial 7-day period, all subscription fees are final and non-refundable. This policy applies to:

• Recurring monthly subscription fees after the initial billing period
• Annual subscription plans (treated as final upon purchase)
• Partial months of service (pro-rata refunds are not available)
• Plan upgrades or downgrades (service tier changes take effect immediately)
• Unused or underutilized monthly contact allocations
• Credits or promotional codes that have expired

6.3 Refund Process

To request a refund within the 7-day guarantee period, contact us at:

• Email: support@scrapedcontact.com
• Include: Your account email address, subscription date, and detailed reason for the refund request

We will review your request and respond within 5 business days. If approved, refunds will be processed to your original payment method within 7-10 business days. Please note that your financial institution may take additional time to post the refund to your account.

6.4 Exceptions and Service Suspension

No refunds will be issued if your account was suspended or terminated due to:

• Violation of these Terms of Service
• Violation of applicable laws or regulations
• Fraudulent activity or misrepresentation
• Use of the Service in violation of the Acceptable Use Policy

7. Acceptable Use Policy

7.1 Prohibited Activities

You agree not to use the Service for any unlawful, harmful, or inappropriate purpose. Specifically, you agree not to:

• Violate any applicable federal, state, local, or international laws, regulations, or ordinances
• Violate anti-spam laws including CAN-SPAM (USA), CASL (Canada), and GDPR email provisions (EU/EEA)
• Send unsolicited bulk communications, spam, phishing emails, or malicious messages
• Infringe, misappropriate, or violate intellectual property rights of third parties
• Transmit malicious code, viruses, malware, ransomware, or other harmful materials
• Attempt to gain unauthorized access to the Service, systems, or networks
• Conduct denial-of-service (DoS) attacks or attempt to overload our servers
• Interfere with, disrupt, or inhibit the normal operation of the Service or infrastructure
• Resell, redistribute, rent, lease, or provide access to the contact data to third parties without written permission
• Use automated tools, bots, scrapers, or crawlers to extract, harvest, or copy data from the Service beyond permitted API usage
• Reverse engineer, decompile, or attempt to discover the source code or methodologies used in the Service
• Harass, abuse, threaten, defame, or harm another person or group
• Impersonate another person, organization, or entity, or misrepresent your affiliation
• Engage in any form of fraud, misrepresentation, or deceptive practices
• Violate the rights, dignity, or privacy of any person or entity
• Use the contact data for discrimination, targeting vulnerable populations, or exploitative purposes

7.2 Monitoring and Enforcement

We reserve the right to monitor usage patterns and investigate suspected violations of this Acceptable Use Policy. We may take immediate action including account suspension, data access termination, or legal action if we detect violations.

You are responsible for reviewing the Acceptable Use Policy regularly, as we may update it to address emerging threats or compliance requirements.

8. Data Usage Responsibilities and Compliance Obligations

8.1 Customer Compliance Responsibilities

You acknowledge that you are responsible for your use of all contact data provided by the Service and for ensuring that your use complies with all applicable laws and regulations. When using contact data provided by ScrapedContact, you expressly agree to:

• Comply with all applicable data protection, privacy, and anti-spam laws including GDPR (EU), CCPA/CPRA (California), LGPD (Brazil), PIPEDA (Canada), CAN-SPAM (USA), and CASL (Canada)
• Obtain prior express written consent before sending marketing communications to individuals in the EU/EEA (under GDPR and ePrivacy Directive)
• Provide clear identification of yourself and the organization you represent in all communications
• Include accurate contact and business information in all email communications
• Provide clear and easily accessible opt-out or unsubscribe mechanisms in all communications (hyperlink at minimum)
• Honor all opt-out, unsubscribe, and data deletion requests within the timeframes required by applicable law (typically within 10 business days)
• Maintain accurate records of consent and opt-out requests for a minimum of 3 years
• Use the data solely for the legitimate business purposes disclosed during your account registration
• Not use the data for any unlawful, discriminatory, harassing, or exploitative purposes
• Maintain reasonable technical and organizational security measures to protect the data from unauthorized access, loss, or misuse
• Not share, sell, transfer, rent, lease, or provide the data to third parties without explicit written permission from ScrapedContact and from the individuals to whom the data relates
• Not combine the data with other databases or data sources without ensuring compliance with privacy laws
• Establish data handling practices that align with legitimate interest balancing tests required under GDPR Article 6
• Respond promptly to any data subject access requests or privacy inquiries related to individuals in the contact data
• Implement privacy impact assessments if using the data for profiling or automated decision-making

8.2 CAN-SPAM and CASL Compliance

If you are sending email communications to individuals in the United States or Canada, you agree to comply with:

• CAN-SPAM Act (US): Include your physical address, honor unsubscribe requests within 10 business days, use accurate subject lines, identify yourself as sender
• CASL (Canada): Obtain prior express or implied consent, include sender identification, provide clear opt-out mechanism, maintain records of consent

8.3 GDPR Compliance for EU/EEA Contacts

Contact data may include individuals located in the European Union, European Economic Area, or Switzerland. For all such individuals:

• You must have a lawful basis for processing their data under GDPR Article 6(1) (typically explicit consent or legitimate interest)
• You must provide privacy notice information as required by GDPR Articles 13-14
• You must honor data subject rights including access, rectification, erasure ("right to be forgotten"), and portability rights
• You must not engage in unsolicited direct marketing without prior consent in most EU/EEA jurisdictions
• If processing data of EU/EEA residents, you agree to execute a Data Processing Agreement (DPA) with ScrapedContact if required by GDPR Article 28

8.4 CCPA and CPRA Compliance for California Residents

If you are using contact data of California residents, you agree to:

• Comply with California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) requirements
• Provide CCPA-required privacy disclosures to individuals about data collection, use, and sharing
• Honor consumer rights including deletion, opt-out, and data access requests within statutory timeframes
• Not discriminate against individuals for exercising their privacy rights
• Maintain records of any sales or sharing of personal information as required by law

8.5 Liability and Indemnification for Data Usage

You acknowledge that you are solely responsible for your use of the contact data and any consequences, liabilities, or penalties arising from your use. You agree to indemnify, defend, and hold harmless ScrapedContact from any claims, fines, penalties, or damages resulting from your violation of privacy laws, anti-spam regulations, or this section.

9. Data Verification, Accuracy, and Quality Limitations

9.1 Data Verification Methods

ScrapedContact verifies contact data using a combination of methods, including:

• Cross-referencing multiple public data sources and professional networks
• Email validation through bounce testing and authentication verification
• Automated verification against known invalid or honeypot email addresses
• Regular data quality audits and error rate measurements

9.2 Accuracy and Currency Limitations

While we make reasonable efforts to provide accurate and up-to-date contact information, we do not and cannot guarantee:

• 100% accuracy of email addresses, names, job titles, or company information
• 100% deliverability rate of email sent to provided addresses
• Continued accuracy or currency of data after delivery (contact information changes frequently)
• That all provided contacts are current employees (some may have changed roles or left organizations)
• That individuals have not opted out of receiving communications from other services

9.3 Data Quality Assumptions

You acknowledge and assume the risk that:

• Some contact information will become outdated or invalid over time
• Email deliverability rates may vary based on sending practices, email authentication, and email service provider policies
• Some individuals may mark your emails as spam or report your communications
• Data quality may vary by industry, geographic region, or job title

9.4 Warranty Disclaimer Regarding Data

SCRAPEDCONTACT MAKES NO WARRANTY REGARDING DATA ACCURACY, COMPLETENESS, TIMELINESS, DELIVERABILITY, OR SUITABILITY FOR ANY PARTICULAR PURPOSE. ALL CONTACT DATA IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED.

10. Intellectual Property Rights and Data Licensing

10.1 ScrapedContact Intellectual Property

ScrapedContact retains all intellectual property rights in and to:

• The Service platform, software, and all associated features and functionality
• The dashboard, user interface, and associated technology
• Our proprietary algorithms, verification methodologies, and data compilation processes
• All content, logos, brand names, and trademarks associated with ScrapedContact
• Documentation, training materials, and support content

All such intellectual property is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. These Terms grant you no ownership interest in or intellectual property rights to any ScrapedContact materials.

10.2 Contact Data License Grant

ScrapedContact grants you a limited, non-exclusive, non-transferable, revocable license to use the contact data provided through the Service solely for your internal business purposes as authorized in your subscription plan. This license is personal to you and may not be sublicensed, transferred, or assigned to any third party.

10.3 Restrictions on Data Use

The contact data is licensed to you, not sold. You may not:

• Copy, reproduce, or duplicate the contact data except as necessary for your authorized use
• Modify, alter, enhance, or create derivative works based on the contact data
• Resell, rent, lease, license, distribute, or share the contact data with any third party
• Use the contact data as a foundation for competing services or products
• Remove, obscure, or alter any proprietary notices, labels, or marks on the data
• Compile, aggregate, or combine the contact data with other databases to create competing datasets
• Publicly display, publish, or broadcast the contact data

10.4 Data Retention and Return

Upon termination or expiration of your subscription, your license to use the contact data immediately terminates. You must cease all use of the data and should delete all copies from your systems, except as required by law or for archival compliance purposes.

10.5 User-Generated Content

Any notes, tags, custom lists, or other content you create within the Service remains your property. However, you grant ScrapedContact a non-exclusive license to use such content to improve our Service, provided such use does not disclose your proprietary information.

11. Limitation of Liability and Damages Waiver

11.1 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCRAPEDCONTACT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE TO YOU FOR:

• Any indirect, incidental, special, consequential, punitive, or exemplary damages
• Any loss of profits, revenue, income, or business opportunity
• Any loss of data, privacy, security, or confidentiality
• Any loss of goodwill, reputation, or anticipated savings
• Any costs of cover or substitute goods or services
• Any interruption, suspension, or discontinuation of the Service
• Any claims by third parties for use of contact data
• Any regulatory fines, penalties, or compliance violations

This limitation applies regardless of the legal theory (contract, tort, strict liability, or otherwise), and whether or not ScrapedContact has been advised of the possibility of such damages.

11.2 Aggregate Liability Cap

Notwithstanding any other provision of these Terms, our total aggregate liability to you for any and all claims arising from or related to these Terms or your use of the Service shall not exceed the total amount you paid to us for the Service in the 12 months immediately preceding the claim.

If you have not paid us anything during the preceding 12 months, our maximum liability shall be limited to $100 USD.

11.3 Essential Term

You acknowledge that these limitations of liability are essential terms of this Agreement and that ScrapedContact would not provide the Service without these limitations.

12. Disclaimer of Warranties

THE SERVICE AND ALL CONTACT DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, or non-infringement
• Any warranty that the Service will be error-free, uninterrupted, secure, or reliable
• Any warranty that defects will be identified or corrected
• Any warranty regarding the quality, accuracy, or completeness of contact data
• Any warranty that the Service will meet your business requirements or expectations

We do not warrant that:

• Your use of the Service will be uninterrupted or error-free
• The Service will operate continuously without downtime or maintenance interruptions
• All defects will be corrected or that any errors will be prevented
• The Service will be free from viruses, malware, or other harmful code
• Your data will be protected from all security threats or breaches

SOME JURISDICTIONS DO NOT ALLOW DISCLAIMERS OF WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU. IF A WARRANTY DISCLAIMER IS UNENFORCEABLE IN YOUR JURISDICTION, SUCH WARRANTY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Indemnification

13.1 Customer Indemnification Obligation

You agree to indemnify, defend (with counsel acceptable to us), and hold harmless ScrapedContact, Inc., its officers, directors, employees, agents, affiliates, and successors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service or contact data provided by the Service
• Your violation of these Terms or any applicable law or regulation
• Your violation of third-party intellectual property rights, privacy rights, or other rights
• Your communications sent to individuals using the contact data
• Your breach of the Data Usage Responsibilities section (Section 8)
• Any spam, phishing, fraud, or other unlawful communications you send using the contact data
• Regulatory fines, penalties, or enforcement actions resulting from your use of the data
• Claims by individuals whose contact data you received from us

13.2 Indemnification Procedures

Your indemnification obligation is conditioned upon ScrapedContact:

• Providing you with prompt written notice of the claim (provided that failure to give prompt notice will not relieve you of indemnification obligations except to the extent you are materially prejudiced)
• Granting you sole control of the defense and settlement of the claim (provided that you may not settle in a manner that admits liability on behalf of ScrapedContact without our consent)
• Providing you with reasonable cooperation in the defense at your expense

14. Account Termination and Service Suspension

14.1 Termination for Cause

We may immediately terminate or suspend your account and access to the Service, with or without prior notice, if we determine that:

• You have violated these Terms or the Acceptable Use Policy
• You have violated any applicable law or regulation
• You have engaged in fraud, misrepresentation, or deceptive practices
• You are using the Service to send spam, malware, or malicious communications
• You are violating anti-spam laws (CAN-SPAM, CASL, GDPR email rules, etc.)
• You are abusing, harassing, or threatening other users or individuals
• You have failed to pay subscription fees and such nonpayment remains uncured after 15 days written notice
• Your conduct poses a risk to us, other users, or third parties
• We are required to terminate by law or regulatory order

14.2 Termination Without Cause

We may terminate or suspend your Service subscription without cause, provided we give you 30 days written notice and allow you to cancel without penalty during such notice period.

14.3 Effects of Termination

Upon termination or expiration of your subscription:

• Your access to the Service will immediately cease
• Your license to use contact data will immediately terminate
• You must cease all use of the contact data and delete all copies
• All charges accrued through the termination date remain due and payable
• Provisions that by their nature should survive termination shall survive, including Sections 7 (Acceptable Use), 8 (Data Usage), 9 (Data Accuracy), 10 (Intellectual Property), 11 (Limitation of Liability), 12 (Warranties), 13 (Indemnification), and 20 (Dispute Resolution)

14.4 No Refund Upon Termination for Cause

If we terminate your account for violation of these Terms or applicable law, you are not entitled to any refund of prepaid subscription fees. We may offset any damages you owe us against any remaining prepaid fees.

15. Modifications to Service and Terms

15.1 Service Modifications

We reserve the right to modify, enhance, or discontinue the Service (or any part thereof) at any time. For material changes that materially reduce the functionality provided under your subscription tier, we will provide at least 30 days written notice. You may cancel your subscription without penalty during such notice period if you are unsatisfied with the changes.

15.2 Terms Modifications

We reserve the right to modify these Terms at any time. We will notify you of any material changes by:

• Posting the revised Terms on our website and updating the "Last Updated" date
• Sending you email notice to your registered account email address at least 30 days before material changes take effect

Your continued use of the Service after changes to these Terms constitutes acceptance of those changes. If you do not agree with the modified Terms, you must cancel your subscription before the changes take effect.

15.3 No Liability for Modifications

We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service or any modification to these Terms.

16. Force Majeure

ScrapedContact shall not be liable for any failure or delay in performance of its obligations hereunder caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters, earthquakes, hurricanes, floods, or other acts of God
• War, invasion, acts of terrorism, or civil unrest
• Government actions, sanctions, embargoes, or regulatory restrictions
• Labor strikes, lockouts, or other labor disruptions
• Widespread power outages or infrastructure failures
• Epidemics, pandemics, or public health emergencies
• Internet service provider failures or widespread internet outages (outside our control)
• Cyber attacks, hacking incidents, or data breaches affecting third-party infrastructure (outside our reasonable control)

In the event of force majeure, we will make reasonable efforts to resume service as quickly as possible. Your subscription may be extended by the duration of the force majeure event if we experience service interruptions.

17. Third-Party Services and Links

17.1 Third-Party Integrations

The Service may integrate with or provide links to third-party services, platforms, or websites. ScrapedContact is not responsible for:

• The availability, functionality, or security of third-party services
• The accuracy or legality of content provided by third parties
• Your compliance with third-party terms of service or privacy policies
• Any damages or losses resulting from your use of third-party services

Your use of third-party services is subject to their respective terms and privacy policies, which you should review independently.

17.2 No Endorsement

Inclusion of links to or integration with third-party services does not constitute an endorsement of such services or any content therein.

18. Entire Agreement and Severability

18.1 Entire Agreement

These Terms, together with our Privacy Policy, any Data Processing Agreement, and any other policies referenced herein, constitute the entire and exclusive agreement between you and ScrapedContact regarding the Service and supersede any prior communications, negotiations, or agreements.

18.2 Severability

If any provision of these Terms is found to be unlawful, unenforceable, or invalid by a court of competent jurisdiction, such provision shall be severed or limited to the minimum extent necessary so that the remaining provisions shall remain in full force and effect. To the extent a provision is found partially invalid, it will be enforced to the maximum extent permitted by law.

18.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce such provision or any other provision. No waiver of any breach shall be effective unless made in writing and signed by our authorized representative.

19. Governing Law and Jurisdiction

19.1 Governing Law

These Terms and your use of the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflicts of law provisions.

19.2 EU/EEA Exception

Notwithstanding the above, if you are a consumer located in the European Union, European Economic Area, or Switzerland, you retain the right to bring claims in your home jurisdiction and may be entitled to the protection of mandatory consumer protection laws in your jurisdiction that cannot be waived by agreement.

19.3 Export Compliance

The Service is subject to US export control laws, including the US Export Administration Regulations (EAR). You agree not to access, use, or provide the Service to any person or entity in any jurisdiction that is subject to US export sanctions or embargoes, or to any person or entity on any US sanctions lists (OFAC, etc.).

20. Dispute Resolution and Arbitration

20.1 Informal Resolution

Before initiating formal dispute resolution proceedings, you agree to attempt to resolve any dispute informally by sending detailed written notice to our legal team at legal@scrapedcontact.com. You agree to provide:

• Your name and account email address
• A detailed description of the dispute
• The relief sought
• Any evidence supporting your claims

We will respond within 30 days with our position and proposed resolution. Both parties agree to negotiate in good faith for 60 days before initiating formal proceedings.

20.2 Binding Arbitration

If your dispute with ScrapedContact is not resolved through informal negotiation, any claim or dispute (except those listed in Section 20.3) shall be resolved by binding arbitration administered by JAMS (Judicial Arbitration and Mediation Services) under its Comprehensive Arbitration and Mediation Services Rules and Procedures.

The arbitration shall be conducted as follows:

• One neutral arbitrator shall be selected by mutual agreement or per JAMS rules
• The arbitration shall take place in Wilmington, Delaware or virtually as agreed
• Each party shall bear its own attorneys fees, unless the arbitrator determines that a claim was frivolous
• The arbitrator shall apply Delaware law and may award any relief available under law
• The arbitration award shall be final and binding and enforceable in any court of competent jurisdiction

20.3 Exceptions to Arbitration

Notwithstanding the above, the following matters may be brought in court rather than arbitration:

• Claims seeking injunctive relief for intellectual property infringement or misappropriation
• Claims for breach of confidentiality or trade secrets
• Claims for payment of subscription fees or other monetary amounts owed to ScrapedContact
• Claims brought in small claims court if they qualify under applicable law
• Claims brought by ScrapedContact to enforce these Terms or any agreement

20.4 Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR COURT PROCEEDING SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. You waive your right to participate in class arbitration or class litigation. Any dispute must be brought in the name of the individual claimant only, and not on behalf of any other person or entity. The arbitrator may not consolidate claims of multiple individuals.

20.5 Judicial Forum for Certain Users

If you are a resident of the EU/EEA, you may have the right to bring legal proceedings in your home jurisdiction notwithstanding the arbitration provision above. Consumers in the EU/EEA are entitled to mandatory consumer protections under EU law that may not be waived.

21. Contact Information and Notices

21.1 Contact Information

For all inquiries, notices, or communications regarding these Terms or the Service, please contact us at:

21.2 Notice Procedures

Any notice or communication you provide to ScrapedContact must be in writing and delivered:

• Via email to the appropriate address above
• Via first-class mail, certified mail, or overnight courier to our registered address
• Via notice posted in your account dashboard (for notices from ScrapedContact)

Notices from ScrapedContact to you may be delivered via email to your registered account email address or posted on our website. You are responsible for keeping your account email current.

22. Compliance with Laws and Regulations

22.1 Legal Compliance

You are solely responsible for ensuring that your use of the Service and contact data complies with all applicable laws, regulations, and industry standards in your jurisdiction and the jurisdictions where you conduct business.

22.2 Sanctions and Export Controls

You represent and warrant that you are not:

• A person or entity named on any US, EU, UN, or other government sanctions list
• Located in a jurisdiction subject to comprehensive US export sanctions
• Engaged in business with any sanctioned person, entity, or jurisdiction

22.3 Restricted Use

You agree not to access, use, or provide the Service to any person or entity in any jurisdiction that is restricted, embargoed, or sanctioned by the US government, including but not limited to sanctions administered by OFAC (Office of Foreign Assets Control).

23. California Consumer Rights Notice

23.1 California Consumer Rights

If you are a California resident, you have the following rights under California consumer protection laws:

• You may contact the California Department of Consumer Affairs if you have concerns about our Service
• California Consumers have additional rights under the CCPA and CPRA regarding their personal information
• You may have rights to arbitration and dispute resolution under California law
• For more information, see our Privacy Policy

23.2 Non-Discrimination

We will not discriminate against you for exercising your rights under California consumer protection laws or GDPR in the EU/EEA.

24. Disclaimer Regarding Third-Party Data

ScrapedContact compiles contact data from publicly available sources, professional networks, and business directories. We do not create or originate the contact information ourselves. Your use of this data is subject to:

• The privacy rights and expectations of the individuals whose data is included
• All applicable data protection laws in the individuals' jurisdictions
• All applicable anti-spam and direct marketing regulations
• Any privacy notices or policies published by the individuals or their organizations

ScrapedContact is not responsible for any individual's privacy expectations or complaints regarding your use of their contact information. You are fully responsible for managing any privacy inquiries or complaints from data subjects.

25. Accessibility and Accommodation

ScrapedContact is committed to ensuring accessibility for all users. If you have a disability or require accommodations to access the Service, please contact us at support@scrapedcontact.com. We will work with you to provide reasonable accommodations.